From floor model to sold. Here's exactly how it works.
Choose a product
Day 1 to live: what to expect.
Here's the typical onboarding timeline for a new ROSE Direct client.
Onboarding call
A 45-minute call with your Plenish contact to review your setup, inventory categories, pricing approach, and which locations to start with. No prep required — we walk through everything together.
Account setup and branding
We configure your account with your brand colors, logo, and store locations. Your team receives login credentials. We set up location pages and review your storefront before anything goes public.
Inventory upload
Your store team adds their first batch of clearance items — photos, condition notes, dimensions, and pricing. We can also do a bulk import from a spreadsheet if you have existing inventory lists. No minimum quantity.
You're live
Your clearance storefronts are live and discoverable. Buyers in your area can find your inventory, browse by location, and reserve items online. Your store team manages reservations from their dashboard.
Built for everyone who touches the process.
Three different views, designed for what each person actually needs to do.
Adding inventory
Store associates add clearance items directly from a mobile browser or desktop. They upload photos from their phone, select a condition rating, enter the price, and publish. The whole process takes about 3 minutes per item.
Managing reservations
When a buyer reserves an item, your store team gets an email notification. They confirm the item is still available, and the reservation is locked in. If the item is no longer available, they can decline with a note.
Daily operations
The store dashboard shows all active reservations, pending pickups, and items that need to be updated or relisted. It's designed to be quick — most stores spend under 10 minutes a day on Plenish maintenance.
Marking items sold
Once a buyer picks up or pays for an item, the store team marks it as sold. The item is removed from the public storefront automatically and included in the weekly recovery report.
Multi-location dashboard
Operations managers see all locations from one view — active inventory counts, reservation volume, sell-through rates, and which locations are performing. Filter by region, time period, or category.
Recovery reporting
Weekly and monthly reports show recovery rates by item type, location, and price tier. You can see how much value you're recovering versus what would have been liquidated — the difference is your Plenish ROI.
Pricing controls
Set pricing rules at the category or location level. Override individual items from the management dashboard without going store by store. Markdown schedules can be configured to automatically reduce prices after a set number of days.
Team access management
Add team members with role-based access — store associates can only manage their location's inventory, while regional managers see their region, and admins see everything. No shared passwords.
Discovery
Buyers searching for clearance furniture or appliances in your market find your Plenish storefront through search. They can browse by location, category, price range, and condition. Each listing shows full photos and details.
Reserving an item
Buyers reserve items with their name, email, and phone number. No payment is taken online — the transaction happens at your store. The reservation holds the item for 48 hours while pickup is arranged.
Pickup coordination
Once a reservation is confirmed by your store team, the buyer receives a confirmation with pickup instructions. They bring their confirmation to the store and complete the transaction there. No online checkout to manage.
Item condition transparency
Every listing shows a clear condition rating (like new, good, fair, as-is), photos of any damage, and full dimensions. Buyers know exactly what they're reserving. This reduces no-show rates and sets expectations upfront.
Your data stays yours.
Plenish is infrastructure, not a marketplace. Your inventory data, customer contacts, and sales history belong to you — not to a platform that will use them to compete with you.
Data ownership
Your inventory listings, reservation data, and customer contacts are yours. You can export everything at any time. We don't sell or share your data with third parties.
No marketplace conflict
Plenish doesn't operate a consumer marketplace that competes with your clearance channel. We're software infrastructure — your branded storefront, your buyers, your relationships.
Role-based access
Every team member gets their own login with appropriate permissions. No shared accounts, no blanket access. Access can be revoked immediately when someone leaves your team.