FAQs

General

What is Plenish?

Plenish is your one-stop online shop for furniture and décor. We're here to make life easier by offering top-quality, sustainable, and flexible furnishing options all in one place. Think of us as your go-to source for all home furnishing needs.

What is your mission?

Plenish was founded in 2020 with the vision of enhancing the affordability of quality furniture through innovative subscription solutions. As time progressed, we became increasingly aware of the adverse environmental effects stemming from mass production and waste in the furniture industry. Consequently, in late 2023, we revamped our model, redirecting our attention towards granting everyone the opportunity to enjoy quality furniture by providing flexible terms and repurposing items for reuse. This shift emphasizes our commitment to delivering a more sustainable furnishing solution for the future of furnishing our homes. Though undeniably challenging, we are dedicated to creating a more positive and enduring impact on our planet.

What products does Plenish carry?

We've got you covered! With everything from sofas, rugs, tables and chairs to plates, glassware, lighting and art. We're constantly collaborating with brands and adding more products to our platform. Keep an eye out for exciting additions to our platform!

How is Plenish different from other furniture brands?

Our entire offering is built truly to make your life easier. We have categorized our products to help you make smooth, easy decisions when furnishing your space, complimentary to the wide selection of trusted brands we stock that are known for their beautifully crafted and timeless pieces. Not only are we a one-stop-shop, we provide innovative, high quality and sustainable furnishing solutions for everyone.

How do the Plenish product types work?

We have created 3 product categories to help make furnishing decisions easier for you! 

Overstock: Your gateway to discounted, upcycled premium items. Available for outright purchase at final sale.

Circular: A sustainable option that allows you to rent to own combining last-chance overstock and products designed for reuse.

Flexi: Brand-new products with a unique buy-back option. Purchase outright and later return for Plenish credit.

Check out our how it works page to find out more.  

Can I buy all 3 product types at the same time?

Absolutely! Plenish lets you snag discounted products upfront, choose new products without the commitment and rent the products you're unsure about. It's the ultimate destination for meeting all your furnishing needs.

Is Plenish a subscription brand?

We began as a furniture subscription brand in 2020 but have evolved into a platform offering more than just subscriptions. We recognize that everyone needs different solutions for their spaces, so we provide multiple ownership types, various brands, and a range of price points. Our flexible offering allows you to subscribe and purchase other products upfront, all within the same cart!

How is Plenish a sustainable brand?

We aim to give every piece of furniture more than just one home. Each year, over 12 million tons of furniture are thrown away in North America, often in good condition. We're tackling this problem by creating a more circular environment for furniture, where furniture can be used to its fullest through our Overstock, Circular and Flexi cycles. Ultimately keeping furniture in multiple homes for longer!

Overstock

What are overstock products?

Overstock products are like-new discounted items sourced from brand clearances, overstock sales, and returned Flexi stock. These items are typically in excellent condition and available for outright purchase at a final sale.

Do you offer buyback with overstock products?

No, buy-back plans are exclusive to Flexi products.

Can I return an overstock product?

Certainly! You have 7 days to assess the item, and if it doesn't meet your needs, you can return it for a full refund, subject to a 7.5% restock fee + $99 collection fee.

We offer a complimentary pick-up service for the effortless return of your item when you're done with it, ensuring it avoids the landfill and gets a second life. As a last resort should your item be in extremely poor condition, we contribute it to artists who repurpose the materials for their creative projects!

Circular

What is a circular product?

A circular product is a mix of up-cycled products and products that have been specifically designed to be reused with replaceable parts. You pay monthly if you choose to subscribe to these items.

Can I pay monthly for a circular product?

Indeed! Circular products offer a unique monthly payment option with a 6-month minimum commitment.

Can I return a circular product?

Certainly! You have 7 days to assess the item, and if it doesn't meet your needs, you can return it for a full refund, subject to a 7.5% restock fee + $99 collection fee. If you choose monthly payments, you can return for FREE after 6 months. 

We offer a complimentary pick-up service for the effortless return of your item when you're done with it, ensuring it avoids the landfill and gets a second life. As a last resort should your item be in extremely poor condition, we contribute it to artists who repurpose the materials for their creative projects!

What does 'manufactured for reuse' mean?

This indicates that the item is designed and made with the intention of being reused over time, promoting sustainability through easily replaceable or repairable parts.

What does the circular badge mean?

The circular badge signifies that the product is part of a collection designed specifically for reuse.

Can I buy my furniture outright before my subscription ends?

Certainly! You can choose to buy any subscription item at any time. It will be the outright cost minus the amount you've paid so far.

What if I want to return my furniture early?

All products have a 6-month minimum commitment. If you return or swap before 6 months, you'll be charged the full 6-month total, minus your previous payments.

Do you offer buyback with circular products?

While we accept free returns for circular subscription products (outside of your 6-month minimum) and complimentary pick-up for circular outright products, we do not provide buy-back credits. For buy-back options, consider exploring our Flexi products.

Flexi

What is a Flexi product?

Flexi products are brand-new items, similar to those found in retail stores or partner e-commerce sites. The unique feature of Flexi products is the buy-back option, allowing you to return the item and receive 50% in Plenish credits, contributing to the circular economy.

Why do you only offer buyback with Flexi products?

Since Flexi products are brand new, by offering buy-back later, we maximize their use by enabling circulation for as long as possible. 

Overstock items, being upcycled, means instead we offer a free pick up when you’re done with your item, and if we’re unable to refurbish and recirculate the product, we donate the materials to local artists!

How does the buyback work?

We will buy back products by up to 50% in Plenish credit for up to 5 years after purchase, subject to product condition. 

Can I return a Flexi product?

Certainly! You have 7 days to assess the item, and if it doesn't meet your needs, you can return it for a full refund, subject to a 7.5% restock fee + $99 collection fee. If you choose monthly payments, you can return for FREE after 6 months. 

We offer a complimentary pick-up service for the effortless return of your item when you're done with it, ensuring it avoids the landfill and gets a second life. As a last resort should your item be in extremely poor condition, we contribute it to artists who repurpose the materials for their creative projects!

Delivery & Returns

How long does delivery take?

Delivery times vary:

Overstock: Approximately 7 business days

Circular: Approximately 1-2 weeks

Flexi: Approximately 2-3 weeks

Is shipping free?

Shipping is FREE for orders over $2,000, or monthly payments over $199. Otherwise, shipping is $99+ tax per order.

How much does it cost to return my items?

  • Returns within 7 days incur a $99 collection fee (+tax) and a 7.5% restock fee. 
  • Circular subscription product returns after the 6-month minimum commitment are FREE. 
  • Buyback returns are also FREE, contributing to a sustainable, waste-minimizing approach.
  • Complimentary pick-up to limit waste is FREE.

Do you ship worldwide?

At the moment we only serve Metro Vancouver and Greater Toronto. For special enquiries to ship outside of these areas, feel free to contact us!

Do you offer assembly?

Flexi products do not include assembly, while Overstock and Circular products come with assembly services.

Other

I am an Aloe customer or Plenish customer pre 2024; how do I log in to my account?  

Please follow this link to access your account.

Can I still sell back if I bought before 2024?

Please contact us at support@withplenish.com, and we'll review the condition of your product to see if it is eligible for buyback credit. 

Do you offer design services?

No, we do not offer design services at this time! However, we have curated furniture bundles (coming soon) to help support you in designing your space. Knowing these products will flow and function well together, your space should be feeling complete in no time! 

We also collaborate with interior designers. If you’re an interior designer interested in partnering with us, please email hello@withplenish.com with your request.